Refund policy


  1. Refunds: Please make your purchase decisions carefully, as Gloria does not offer refunds for change of mind, or wrong fit. We encourage our valued customers to reach out to our dedicated team if you have any queries regarding sizing, fabric, fit, or any other concerns. We are here to assist you in making an informed decision.

  2. Exchanges: We want you to be delighted with your Gloria garment. If you find that the item you received doesn't meet your expectations or if you require a different size, we are happy to assist you with an exchange. Please contact our customer service team at showroom@gloria.nz, and we will do our best to accommodate your needs. Please note that size exchanges are subject to stock availability.

  3. Notification and Timeframe: To initiate an exchange, please notify us within 21 days of your purchase, providing proof of purchase. It is important to reach out to us within this timeframe to ensure a smooth exchange process.

  4. Buyer Satisfaction: We are dedicated to ensuring your satisfaction as a valued Gloria customer. Our team is committed to working closely with you to address any concerns or issues that may arise. Your happiness and confidence in our garments are of utmost importance to us.